Dashboard (useful for call centres)
The dashboard allows an operator in a call centre to monitor the state of several fleets. It shows the number of jobs waiting, the jobs in progress and any jobs that have been in the queue for a while.
The SmartMove 'Dashboard'
SmartMove has several features to reduce the load on the call centre
- The automated IVR system will create bookings automatically
- The system can handle bookings sent by SMS, with replies sent if necessary
- SmartMove's ExpressBooker allows registered users to book taxis and check on the status of bookings.
The operator can mark airport and other fixed-deadline jobs as 'high priority' to ensure the job is dispatched on time.
The software automatically places pre-booked jobs on the queue and dispatches them at the appropriate time. Jobs, including auto-repeat bookings, can be entered weeks or months in advance and SmartMove will dispatch them at the right time.
SmartMove also allows the telephonist to enter additional information about a job (for example comments like 'elderly', 'help with baggage', and so forth) that may be helpful to the driver, which is then sent along with the basic job details.
Booking form
When the phone is answered the booking form appears and a 'screen-pop' shows information relevant to the user. Addresses commonly used by the caller are listed along with model (template) bookings, future bookings and bookings from the recent past. Additional fields can be linked to the phone number and set in the booking automatically. Multiple pickup and destination addresses can be entered and an estimate of the fare calculated using data supplied by Google Maps.
The SmartMove booking form
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